Terms and Conditions

Please click on the links below for further information.

SECURITY

Secure Online Shopping

At the House of Magic (UK) we take security very seriously, and make shopping online as safe as shopping in our actual shop.

Your browser will go into secure mode as soon as you click "Go to Checkout' - so before you enter any personal or payment details you can check that you are shopping in a secure environment by looking for either a locked padlock icon, or an image of a key in the grey bar at the bottom of your browser screen.

Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption, therefore keeping your details as safe as possible at all times.

We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an un-secure connection. During payment, we also ask for your card billing address, as an additional security check.

No credit or debit card details are stored for more than 28 days after your order has been processed.

If you have any further concerns about security, please call our Customer Services team on
01384-373209 or email order.enquiries@houseofmagicuk.com

Is Internet Shopping is Safe?

The IMRG's (Interactive Media in Retail Group) "Internet Shopping is Safe" campaign aims to help consumers avoid being confused by the deluge of online shopping advice, by uniting merchants, facilitators, banks and Government behind industry approved internet shopping advice and practical help. Internet Shopping is now at least as safe as shopping in a store or by phone, so there is no need for anyone to miss out on the benefits it can provide.

Here is IMRG's official Internet shopping advice:

• All of your usual shopping rights apply online: see www.consumer.gov.uk
• Know who you are dealing with: get the seller's phone number and postal address
• Be aware of terms and conditions: check payment and delivery details
• Keep records of what you order
• EU law protects you against fraudulent use of your payment card in EU transactions : credit cards give you extra protection
• Only give your payment card details over a secure connection and never by e-mail: never disclose your PIN to anyone, and NEVER send it over the internet.
• You usually have at least 7 days to cancel an order and request a refund from an EU retailer.
• Check your payment card statement carefully: you have at least 90 days to report a suspect transaction
• When you buy goods online from outside the EU: you are an importer and may be liable to pay Customs Duty & VAT; err on the side of caution as it may be difficult to seek redress if problems arise

If you have a problem, contact the seller then, if you need to, the payment card company or your local Trading Standards Office.

ORDERING

YOU CAN ORDER IN ONE OF THE FOLLOWING WAYS

• BY THE INTERNET
• By FAXING us your order and Credit Card Details
• By TELEPHONE
• By POST
• By VISITING "The House of Magic (UK) " in person.

We endeavour to process your order within one working day of receiving it. All prices shown are in £ Sterling and are inclusive of VAT unless stated otherwise. Prices will be the same as displayed on our web site when you order through THE INTERNET, FAX, TELEPHONE or POST. If you visit us, IN STORE prices will apply and you will be advised of these by a member of staff.

1. BY THE INTERNET

• You can search for products by selecting a "CATEGORY" and clicking on it.
• You may then browse the catalogue to see the items listed under that category.
• When you see a product that you want to purchase click the "Add to Basket" button and it will automatically add the item to your Basket.
• You can view your "BASKET" at any time by clicking on "VIEW BASKET"
• You can add and delete items in your "BASKET" at any time.
• Click "CONTINUE SHOPPING" to add new items to the basket.
• When viewing your "BASKET" you may increase the number of items ordered but remember to click on the "UPDATE" button.
• You may delete an item by putting "0" in the quantity box.
• Before you click "GO TO CHECKOUT" ensure that you have read and understood our "Terms and Conditions"
• Click "GO TO CHECKOUT" to complete payment and delivery details.
• Click "CONTINUE" and you will be shown your Order and other details. If these are not correct click "BACK" and you will be able to amend them.
• When you are satisfied that all details are correct click "PROCESS MY ORDER"
• You will then be shown an "ORDER CONFIRMATION" and we will process your order as soon as possible.

2. BY FAX

Select the products you wish to order and Fax the order to us on 01384 350429

Our FAX line is open 24 hours

Be sure to include:

• Your name and address
• The delivery address
• The type of Credit Card
• The Credit Card account name
• The Credit Card Number
• The Credit Card Expiry Date
• The Card issue number if a Debit Card or applicable.
• Your FAX number
• Your telephone number
• The list of products you require

3. BY POST

Select the products you wish to order and post your order to us at:

The House of Magic (UK), 80 Brook Street, Stourbridge, West Midlands, DY8 3XB

Be sure to include:

• Your name and address
• The delivery address
• The means of payment
• This may be by a Credit or Debit Card, cheque or postal order.

If you are paying by credit or debit card please include:

• The type of Credit Card
• The Credit Card account name
• The signature of the Credit Card account holder
• The Credit Card Number
• The Credit Card Expiry Date
• The Card issue number if a Debit Card or applicable.
  • If you are paying by cheque or postal order please ensure that you have included the cost of post and packaging in the amount you have sent. Please note we will not process your order until the cheque or money order has cleared. All cheques or postal orders should be made out to The House of Magic (UK)
• Your telephone number
• The list of products you require

4. BY TELEPHONE

You may telephone your order through to The House of Magic (UK) by ringing 01384 373209 leaving the following details either with a member of. or on our 24 hour answer phone. Calls are charged at BT's normal rates.

• Your name and address
• The delivery address
• The type of Credit Card
• The Credit Card account name
• The Credit Card Number
• The Credit Card Expiry Date
• The Card issue number if a Debit Card or applicable.
• Your telephone number
• The list of products you require

5. IN PERSON

By visiting The House of Magic (UK), at:

80 Brook Street,
Stourbridge,
West Midlands,
DY8 3XB

The House of Magic (UK) will accept credit or debit cards, cheques with a valid bankers card, postal orders or CASH!

OUR TERMS & CONDITIONS

Our terms and conditions apply to all transactions with House of Magic (UK) excluding our website and are set out below. Please read through these carefully before placing your order.

Please also read our Data Protection section regarding personal information provided by you.

• The House of Magic (UK) is a partnership owned by Tracie Hughes and John Milner.
• This web site is operated by The House of Magic (UK)
• Our address is 80 Brook Street, Stourbridge, West Midlands DY8 3XB
• We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
• Delivery charges and estimated timescales are specified in the ORDERING, OPENING HOURS, DELIVERY and POST & PACKAGING sections. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable.
• Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
• The price you pay is the price displayed in our current catalogue at the time we receive your order plus the cost of post and packaging as specified in our POST & PACKAGING section, apart from the following exception.
• While we try and ensure that all prices in our catalogue are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the opportunity of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund.
• We do file details of your order. Please read our Data Protection Policy and Security sections for details of how these can be obtained.
• Payment can be made by any method specified in the ORDERING and PAYMENT sections. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
  The contract between us shall be governed by the laws of England and Wales. English is the only language offered for the conclusion of the contract.
• All prices shown are in £ Sterling and are inclusive of VAT unless stated otherwise.
  In the unlikely event that you receive faulty or damaged goods, please refer to our RETURNS & REFUNDS section
  Sometimes product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
• Where applicable you may cancel your order in accordance with the Distance Selling Regulations (please refer to DISTANCE SELLING REGULATIONS on our RETURNS & REFUNDS section) however you must return the product, unused and at your own expense.
• All sizes and measurements are approximate but we do try to make sure they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.
• Goods are sent at the purchasers risk.
• We do not guarantee that this website will be compatible with your PC, and we accept no liability for any loss or damage of any kind caused to your PC resulting from use of this website.
• We recommend you print out a copy of these terms and conditions for your future reference.

STAR RATING

The products are not "real magic" and require various levels of skill to accomplish. We have therefore marked all our magical products with a star rating as follows:

All our products are for adult use unless otherwise indicated on the product description.

RETURNS & REFUNDS

The House of Magic (UK) aim to offer you value for money with all the products that they sell.

With the many of our products you are buying the secret or secrets. These the products are sealed and labelled to protect the secret. You are able to examine these products as if you were purchasing the item in our store however once the seal is broken and the secret revealed we consider that these goods are used.

Other products (such as juggling clubs) do not carry the seal and warning notice however returns must still be unused and in a saleable condition.

If for any reason, you are not completely happy with your purchase, simply return it within 8 days of receiving it, unused and in its original packaging together with the receipt to The House of Magic (UK) .

When we receive the returned product we'll exchange it or offer you a full refund of the purchase price and that's guaranteed!

If you decide within 8 days of receiving your order that you would like to return an item purchased, you should return it in an unused condition at your own expense to The House of Magic (UK). We will then give you a full refund of your purchase price.

Some products are excluded from the 8 Day Money Back Guarantee. This will be clearly stated in the product description.

All House of Magic (UK) products are guaranteed against manufacturing defects.

We make all reasonable checks to ensure that when products leave us they are in good condition. If in the unlikely event that a product has got a manufacturing defect then return it to us within 14 days and we will replace the item and refund the carriage. Your statutory rights are unaffected.

Always read the instructions before using the product some are damaged easily if they are not
handled correctly.

PRODUCT INFORMATION

• Our products are described in our catalogue.
• When you purchase our magical products you are purchasing the secret and/or the special props to accomplish the "Magical Effect" described in our catalogue.
• Once the secret has been disclosed we consider that the goods have been used.
• The description given is the effect which may be created using the supplied apparatus or method.
• The products are not "real magic" and require various levels of skill to accomplish
• Always read the instructions first. Many items may be easily damaged if you do not handle them correctly, so PLEASE,
• PLEASE READ THE INSTRUCTIONS BEFORE ATTEMPTING TO USE THE APPARATUS.
• None of our products are suitable for children under 5 years old as many have small parts and are therefore choking hazards.
• Our products are generally not toys.
• Where necessary an age range guidance is given (example Magic Sets, Harry Potter Items etc.) on the product but in general they are suitable for adults only.

POST & PACKAGING

For all orders to delivery addresses in the UK the following charges will apply:

Goods up to the Value of:

• For orders over £50 the post and packaging will be FREE.
• We always obtain a proof of posting receipt, however goods are sent at purchasers risk.
• If you would like your purchases insured please enclose an extra £3.00 with your order.
• A separate quotation for postage & packing will be required for all orders with overseas delivery addresses.

PAYMENT

• You can pay for your purchases using most major credit or debit cards. You can use Mastercard, Visa Credit Card, Visa Debit Card, Switch.
• Your credit card details will be only be kept on file for as long as necessary.
• See security for more information.
• If you decide to order by post you may also pay with a personal cheque, Building Society cheque, Bankers Draft or Postal Order.
• We will not begin processing your order until the personal cheque, Building Society cheque, Bankers Draft or Postal Order has cleared in our bank account.
• All personal cheques, Building Society cheques, Bankers Drafts or Postal Orders should be made out to:
  " The House of Magic (UK)"

IMPORTANT WE DO NOT ACCEPT CASH SENT IN THE POST.

If you are visiting The House of Magic (UK) shop you may pay with any of the above however personal cheques must be accompanied with a valid cheque card. We also take CASH in the shop.

When paying by cheque it is important to ensure there are sufficient funds in your account to enable the cheque to be honoured. Charges are levied by UK banks on cheques which do not clear. The House of Magic (UK) make an administration charge of £20 on all cheques returned to them marked "Refer to Drawer" plus the cost of any additional bank charges incurred because the cheque has not cleared plus all other costs incurred in recovering the said charges.

STORE OPENING HOURS

• The House of Magic (UK) office is open Monday - Friday 9.00 am - 5.00 pm.
• We do not normally open during Bank Holidays or other public holidays.
• All Internet, Fax, telephone or mail orders are only processed during these hours.
• The House of Magic (UK) shop is open Monday - Friday 9.00 am - 5.00 pm
  and Saturdays from 10.00 am - 4.00 pm
• Except in special circumstances we do not open during Bank Holidays or other public holidays.
• Please note we do not process any Internet, Fax, telephone or mail orders on Saturdays.

DISTANCE SELLING REGULATIONS

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this web site, for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed, items that cannot be returned for hygiene reasons (earrings and cosmetics), perishable goods and periodicals.

• To cancel your order you can e-mail us, or write to us (see contact us for details) within seven days of receiving your items, quoting your order number.
• You must take reasonable care of items and must not use them.
• Items should be returned to The House of Magic (UK) at your expense.
• You may cancel an order for services in the same way, within seven days of the date of purchase, unless the services begin sooner. You may not cancel accommodation, transport or leisure services which occur on a specific date. The Distance Selling Regulations do not apply to financial and insurance services.

DELIVERY

• We endeavour to process your order within one working day of receiving it (See OPENING HOURS section) subject to availability of the product ordered.
• We send all orders by first class post or parcel post.
• Occasionally we may be out of stock of an item. They are usually in stock again within 7 days.
• Although we endeavour to post your order within one working day of receiving it please allow up to 28 days for delivery.
• All prices shown are in £ Sterling and are inclusive of VAT unless stated otherwise.
• Prices will be the same as displayed on this site at the time that you place your order plus post and packaging (See our
• Post & Packaging Section) and are subject to our Terms & Conditions.
• If you visit The House of Magic (UK) then IN STORE prices will apply and you will be advised of these by a member of staff.
• For UK addresses
• We endeavour to dispatch all items within one working day of receiving your order If an item is out of stock we will dispatch it within one working day of receiving it from our suppliers.
• If you have not received your order or a communication from us within 28 days of placing your order please contact and advise us. It may be that the parcel has gone missing or your order did not reach us or was mislaid.
• All reasonable steps are taken to ensure that products are in good condition when they leave our premises.

DATA PROTECTION NOTICE

The purpose of this statement is to set out how we use personal information that we may obtain about you. By registering as a user of the services provided by House of Magic (UK) and by using the House of Magic (UK) web site generally, you agree to this use.

When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

We may use information that you provide or that is obtained by us:

• a. To register you with our web site and to administer our web site services
• b. for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve, services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services, which we think will interest you from the information we have. We may inform you (by e-mail, telephone, text message, mail or otherwise) about products and services (including those of other companies and organisations), which we consider may be of interest to you. If you do not wish House of Magic (UK) to use or share your information for marketing purposes, please tick the opt-out box when registering.
• c. For the prevention and detection of fraud
• d. To administer any prize draws or competitions you may enter

We may give information about you to the following, who may use it for the same purposes as set out above:

• a. to employees and agents of the House of Magic (UK) to administer any accounts, products and services provided to you by the House of Magic (UK) now or in the future
• b. agents who profile your data so that we may tailor the goods and services we offer to your specific needs
• c. to other organisations for the administration of our prize draws or competitions

We may also disclose your information

• a. to anyone to whom we transfer our rights and duties under our agreement with you.
• b. if we have a duty to do so or if the law allows us to do so.

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the web site that you visited prior to our site.

New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to, understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make our website more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you wish to visit our website. We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.

We may supplement the information that you provide to us with information that we receive from third parties.

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

You have the right to see personal data (as defined by the Data Protection Act) that we may keep about you upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

Please be aware that our site may link to other web sites, which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

In the course of undertaking the activities specified in this privacy policy we may transfer data outside the European Economic Area to countries which do not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively as in the United Kingdom

Please note that any products and services are supplied subject to our standard terms and conditions

If you have any comments or queries in connection with our privacy policy, please e-mail us at:
info@houseofmagicuk.com or call us on 01384-373209.

COMPLAINTS

In the unlikely event that you have a complaint regarding one of our goods or services you may address it in one of the following ways:

By e-mailing us on customerservices@houseofmagicuk.com

By writing to us at:

Customer Services
The House of Magic (UK)
80 Brook Street
Stourbridge
West Midlands
DY8 3XB

• Please give the order number and tell us the nature of your complaint.
• We will acknowledge your complaint on the first working day after receiving it.
• We will then endeavour to address your complaint within the next seven days.